*Due to COVID-19 outbreak, shipments to some countries delivery delay. Please refer to USPS and DHL website for further information and updates
Standard Shipping fee depends on the country and total weight of items in your order.(Tracking No. lncluded)
Expedited Shipping fee depends on the country and total weight of items in your order.(Tracking No. lncluded)
How long does it take for my order to arrive?
- We ship from various warehouses located in every state (California, New Jersey, Texas, and countries like China). Shipping time will depend on your location. Our standard shipping time frame in the US is usually 7 to 15 business days, then it takes 2 to 4 business days for the sorting facility to fully process the package. For orders outside the United States, it takes 10 to 20 business days for the sorting facility to fully process your package, followed by 2 to 4 business days. In general, expect your package to arrive within 10 to 20 business days within the US and 20 to 30 business days for orders from international countries
- However, it can take up to 6 weeks to arrive, depending on your location and how long it takes to go through customs. Note that lead times may vary during holidays or limited-edition releases.
- For special and promotional items, please allow up to 4 to 6 weeks for delivery as they may be build-to-order items.
- We are not responsible for any additional charges, customs or backend charges for deliveries affected by customs, natural events, local carriers diverted from USPS to your country, or air and ground transportation strikes or delays.
How can I track my order?
- Once your order is complete, we will email you a tracking number for your order. This email will also instruct you on how to track your package. Please note that it may take 2-5 days for the tracking information to be updated in the courier system.
Where do you ship from?
- This depends on the availability of the product you are purchasing, and the state or country to which you wish to ship your order. Some products are shipped from the United States and other countries such as China and Hong Kong.
Where are your products produced?
- Most of our products are manufactured in our factories located in Asia - specifically China and Hong Kong.
How much is your shipping cost?
- Shipping costs may vary depending on the customer's desired shipping address and shipping options. Shipping starts from $5.9
- In some cases, international shipments are subject to payment of import taxes/duties. In all cases these are the responsibility of the customer. JustCuban is not responsible for customs duties, etc.